has been no online banking use, so I now - in the wake of problems with the application - have come to enjoy, they attend for appointments at Citibank (now Targobank).
Now I know long term that I have not missed.
the first appointment, we waited 15 minutes to our consultants who, although friendly, all ignorance, but has shifted to software and computers. My wife pays unnecessary since the fees for a salary account in this respect that customers (who visit the store and even grace with their presence) is not advice, hardly leaves questions unanswered.
has smooth first to register for online banking worked.
However, it was later, shortly after the name change, no more registration possible.
So we wanted to ask about this in a different branch of times.
The experiences there were amazing, who speaks of "Service desert Germany", is found here confirmed. After a long wait we are entering the switch, start the advisor (?) To explain our problem, until the phone rings. Without any apology or a statement of the consultant takes the phone babbles to us a little with colleagues. As a matter of course he comes back then to the agenda, asks us for our (already presented) concerns and explained us then that of course he could not help in this regard. Of course. Why should he know more about his employers as customers see from the outside? What a silly question from us. What we ever dared to disturb him in his phone calls? Humbly, we will therefore leave the store.
Investments in Marketing including the champagne tasting in the input branches are so well-meant gesture. No question. Customer service but certainly not replace it entirely. could
The hotline will help us the way, however - and this friendly and competent.
I find remarkable conclusion that the problem actually an operator error on our part. With a doctorate in computer science, which certainly has to do a lot with web-based applications and Web interfaces, I have been to admit that the surface is managed (only when you sign in, mind you) in terms of specific user confusion and counter-intuitive application logic in such a way that presumably are capable of sadistic urge developers of all customers in this embarrassment of the hotline call.
more surprising that the other site is well done - you have registered for the first time, the world in order and online banking works just fine. Perhaps the first jab is still selectively and symbolically to the store experience remember that the customer experienced a seamless transition to between worlds.
It would be nice if fewer jobs would be replaced by computers.
Sometimes, unfortunately, but apparently not just blame the computer, you may also need to take people to their own noses.
Servicewüste branch bank. If
disturb customers.
